Top Lessons from 30 Years of Control Room Furniture Installations
With over 30 years in the industry, we’ve built and installed control room consoles for just about every type of operation you can imagine. These range from national power grid control centres, . In three decades, we’ve seen how the right furniture can transform a workspace and improve operator performance. We’ve also seen how it can adapt to changing technology.
We know that we're not just building desks - we're supporting critical operations where every second counts. Over the years, we've had the privilege of working with clients across industries like energy, transport, security, and emergency services. Each project has presented unique challenges, but certain lessons have remained the same.
In this article, we’re sharing the most valuable insights we’ve gained. Whether you're planning a brand-new control room or upgrading an existing one, these takeaways can help you avoid costly mistakes. They can also help you create a workspace that performs for years to come.
SmartArm post mounted monitor arm
One Size Does Not Fit All
Control rooms are complex environments. Each industry, whether it’s utilities, transport, or emergency services, has its own unique requirements. Desk height, cable management, monitor positioning, and even materials must be tailored to fit the technology and the people who rely on it.
There’s no such thing as a one-size-fits-all solution when it comes to workstation design. Factors that need to be considered include:
Monitor configurations: Some operators use a single screen, while others require six or more. Monitor arms must support the right number, size, and positioning of displays without compromising ergonomics or sightlines.
IT storage requirements: Depending on the setup, workstations may need to house CPUs, rack-mounted equipment, or provide clear access for IT support. Under-desk storage, ventilation, and serviceability are critical.
Console surface types: Single surface consoles are simple and cost-effective, with monitors and keyboards on one surface. Dual surface consoles offer separate, height-adjustable areas for better ergonomics and flexible monitor setups - ideal for longer shifts or complex roles.
Power access: Integrated desktop power outlets and USB charging ports help operators stay connected and reduce clutter - especially important in fast-moving or 24/7 environments.
Cable management: Effective cable routing and storage keeps the workspace tidy, safe, and easy to maintain.
Desktop finish: Material choice isn't just aesthetic - it impacts durability, cleaning, and long-term wear, especially in 24/7 operations.
Height adjustability: Sit-stand desks are increasingly common, especially in roles with long shifts or shared workstations. Adjustable options improve comfort, reduce fatigue, and support a wider range of users.
Ergonomics Is a Long-Term Investment
Ergonomics is the science of designing work environments to fit the people who use them. It focuses on reducing physical strain, improving comfort, and supporting natural movement. In high-pressure control rooms and trading environments, good ergonomics is critical. It can affect your productivity, accuracy, and even safety.
Operators often work long shifts, remain highly focused for extended periods, and use multiple screens, keyboards, and communication systems. Without a workstation designed to fit the operator, fatigue and discomfort can quickly set in. Over time, this doesn’t just impact individual well-being; it leads to errors, slower response times, and higher staff turnover.
Here are some key ergonomic considerations:
Ergonomic chairs: Provide essential support for posture and comfort, helping prevent back pain and musculoskeletal issues.
Quality monitor mounting system: Enables flexible positioning and easy adjustment of multiple screens to optimise sightlines and reduce neck strain.
Task lighting: Offers focused, adjustable illumination to reduce eye strain and improve visibility without causing glare on screens
Good layout planning: Ensures equipment and controls are logically placed within reach, promoting efficient workflows and minimising unnecessary movement.
Sit-stand desks: Allow operators to alternate between sitting and standing, reducing fatigue and improving circulation during long shifts.
Durability Matters in 24/7 Environments
Control room consoles are relied on 24 hours a day, 7 days a week. Unlike typical office furniture, they must withstand constant use and the physical demands of multiple monitors and frequent adjustments.
Investing in high-quality, durable furniture might initially seem pricier, but it’s actually more economical in the long run. Cheaper desks will not stand up to 24/7 use and might need replacing several times over ten years. A higher-spec option can last a decade or more, cutting both costs and environmental impact.
For control room consoles and trading desks, a high grade laminate desktop is a top choice. Laminate is made from layers of paper bonded with resin to create a hard surface. It’s incredibly resistant to scratches, dents, moisture, and stains - perfect for high-use areas.
Installations that invest in robust, high-spec consoles will remain fully functional a decade or more later. Durable furniture helps ensure uninterrupted operation, reducing maintenance costs.
Laminated desktops with polyurethane (PU) edging and front finger pull
Plan for Tech Change, Not Just Today’s Setup
Control rooms will always evolve over time. Technology advances, workflows shift, and staffing levels fluctuate. A flexible console design ensures your organisation can adapt quickly and efficiently to meet new demands. Building in flexibility from the start is essential. This might be to accommodate new types of monitors, integrate different IT setups, or reconfigure layouts to suit changing operations. Here are some of the key features that help future-proof a control room:
Flexible monitor arms: Post-mounted systems make it easy to add, remove, or reconfigure screens as needs change.
Strong, adaptable mounts: Ensure monitor arms can handle larger, heavier screens without compromising ergonomics or stability. They will need to be strong enough to support the next-generation of ultra-wide and curved displays.
Scalable PC enclosures: Allow for expansion or downsizing of IT equipment without disrupting operations.
Plug-and-play technology: Quick-connect systems enable fast upgrades and seamless integration of new devices.
Rear below desktop housing/cable tray housing power sockets, small form factor PCs and all cabling
After 30 years of designing and installing control room consoles, we’ve seen what works - and what doesn’t. Our experience means we can anticipate challenges, avoid costly mistakes, and create workspaces that keep operators performing at their best for years to come.
If you’re planning a new control room or upgrading an existing one, we can put our three decades of expertise to work for you. Get in touch to find out more about console solutions tailored for your needs.